Refund and Cancellation Policy

At Increments Inc. (“Increments”, “we”, “us”, or “our”), we strive to provide top-quality digital products and services. We value customer satisfaction and have established the following refund and cancellation policy to ensure transparency regarding your purchases. Please review this policy before making any purchases on our websites, including www.incrementsinc.com and its subdomains (such as store.incrementsinc.com) collectively, the “Website”. By purchasing from our Website, you agree to the terms outlined below.

1. Digital Products and Services

Increments Inc. offers digital products such as software, mobile apps, SaaS platforms, and design services. Due to the nature of these digital products, we encourage you to thoroughly review product details and features before making a purchase. Digital product purchases are typically non-refundable unless specifically stated otherwise or in exceptional circumstances.

2. Refund Eligibility

Refunds for digital products are granted under limited circumstances. Refund requests will only be considered if:

• The product you purchased is defective or non-functional.
• The product description or features were significantly misrepresented.
• The product fails to perform as advertised, and the issue cannot be resolved through support or updates.

To be eligible for a refund, you must meet the following conditions:

• You must contact us within 7 days of your purchase.
• You must provide a valid reason for the refund request, including screenshots or details of the issue.
• The product must not have been extensively used or customized beyond repair.

3. Refund Process

To request a refund, please follow these steps:

• Contact Us: Submit your refund request via email at official@incrementsinc.com or through our support platform, providing your order number, purchase details, and reason for the refund.
• Review & Response: Once we receive your request, we will review it and may ask for additional information. Refunds are not guaranteed and will be provided at our discretion based on the merits of your case.
• Refund Issuance: If your refund request is approved, the refund will be processed back to the original payment method within 7-10 business days. You will receive a confirmation once the refund has been issued.

4. Non-Refundable Products and Services

Certain purchases are non-refundable, including:

• Customization Services: Any fees paid for customization, development, or design services are non-refundable once the work has commenced.
• Downloaded Products: Once a digital product has been successfully downloaded or delivered, it is typically non-refundable unless the product is proven defective.
• Subscription Fees: Any subscription-based services (e.g., premium memberships, SaaS platform subscriptions) are non-refundable for the billing cycle in which cancellation occurs.

5. Cancellation Policy

You can cancel certain purchases or subscriptions by following these guidelines:

A. Digital Product Orders

For digital products purchased from our store, cancellations are allowed only if the product has not yet been downloaded. If the product has been downloaded, the purchase is non-cancellable and non-refundable.

B. Subscription Cancellations

If you have subscribed to any of our services, such as premium memberships or SaaS platforms, you may cancel your subscription at any time. Please note:

• Cancellation will be effective at the end of the current billing cycle.
• You will not be charged for the subsequent billing cycles after the cancellation.
• You will still have access to the services until the current subscription period expires.
• No refunds will be provided for the remaining period of the subscription once the cancellation request is made.

6. How to Cancel a Subscription

To cancel your subscription, follow these steps:

• Login to Your Account: Access your account through the Website.
• Go to Subscription Settings: Navigate to the “Subscription” or “Billing” section.
• Cancel Subscription: Select the option to cancel and confirm your cancellation.
• Confirmation Email: You will receive a confirmation email once your subscription has been successfully canceled.

If you encounter any issues while canceling your subscription, please contact us at official@incrementsinc.com.

7. Third-Party Payment Processors

For payments made through third-party payment processors (such as Visa, MasterCard, American Express, or mobile banking services like Bkash), any refund will be subject to the terms and conditions of the respective payment processor. We are not responsible for any delays or issues that arise due to the policies of these third parties.

8. Modification of Products or Services

If you modify a digital product beyond its original functionality or design, it may affect our ability to provide support or issue a refund. We recommend contacting our support team before making any significant changes to the product.

9. Chargebacks

In the event of a chargeback request made by your bank or credit card company, we reserve the right to suspend your account and access to our products until the matter is resolved. If we determine that the chargeback was filed without valid reason, we may pursue further action to recover the amount, including legal recourse.

10. Contact Us

If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at:

• Email: official@incrementsinc.com
• Address: Increments Inc., Dhaka, Bangladesh.